Resumé

Education

Miami University (Oxford, OH)
B.A. in Political Science, May 2009
Minor in Classical Humanities
Cumulative GPA: 3.21/4.00

Work Experience

VARtek Services, Inc. (September 2009 – Present)

Workstation Technician

  • Provide clients with timely on-site support for desktop and network-based systems and applications.
  • Test, monitor, and troubleshoot issues related to client networks, hardware, and other equipment.
  • Maintain compliance with contractually binding service level agreements regarding performance.
  • Assist in defining and maintaining desktop and network policies, procedures, and standards.
  • Participate in general break/fix activities, documentation efforts, and other duties as assigned.

The Miami Amusement (September 2008 – October 2008)

Webmaster

  • Assessed pre-existing website for compliance with W3C standards and industry best practices.
  • Performed changeover to new domain name, web host, and content management system (WordPress).
  • Optimized online content, presentation format, and third-party plugins according to editorial goals.

VARtek Services, Inc. (May – August 2007 and 2008)

Technical Documentation Specialist

  • Authored and proofed 300+ pages of software documentation for internal employees and clients.
  • Translated complex applications, products, and procedures into coherent manuals for end-users.
  • Organized and led seminars to train 40+ employees in the use of newly acquired technology.
  • Collaborated with team members and clients to troubleshoot Windows desktop systems in schools.
  • Traveled to client sites and performed detailed inventories of existing systems and hardware.

Miami University HDGS (August 2005 – May 2007)

Student Specialist

  • Served food to 100+ students per night during periods of peak demand.
  • Monitored quality and temperature of many dishes simultaneously.
  • Awarded "Student of the Week" for exceptional service and punctuality.

Activities and Awards

Secretary of a Political Student Group (August 2008 to Present)

  • Coordinated group activities and events via email and social networking websites.
  • Facilitated communication of group objectives between officers and members.
  • Created and maintained group website using W3C-validated XHTML and CSS.

Undergraduate Conference in Classics (February 2007 and 2008)

  • Presented two original research papers to an audience of 40+ undergraduates and faculty.

Interfaith Circle "Faith and Politics" Panel (October 2008)

  • Answered panel and audience questions on the interaction between faith and politics.

Miami University Dean's List (Fall 2007, Spring 2008, Spring 2009)

  • Maintained a 3.5 GPA or higher throughout the semester.

Student Technology Advisory Committee (Fall and Spring 2006)

  • Advised the Vice President of Information Technology on issues relating to student technology use.
  • Recommended policy changes to the Information Technology Advisory Council for consideration.

Skills

Technology: Microsoft Word, Excel, PowerPoint, Outlook, (X)HTML, CSS, WordPress, familiarity with Ubuntu GNU/Linux (Debian-based), intermediate Windows troubleshooting skills.

Languages: Basic knowledge of German.